Filing a Complaint
A student, parent or member of the public who wishes to submit a complaint or grievance regarding a violation of Title II of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act related to the accessibility of any official NPS District web presence that is developed by, maintained by, or offered through the District may complain directly to a school administrator, the District webmaster or the Civil Rights Coordinator.
The initial complaint or grievance should be made by emailing the Webmaster for Norton Public Schools NPSwebmaster@norton.k12.ma.us. However, a verbal complaint or grievance may also be made to any School or District administrator. When an administrator receives the information, they shall immediately inform the Director of Instructional Technology. Whether or not a formal complaint or grievance is made, once the District has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information.
To file a complaint or grievance regarding the inaccessibility of the District’s public website content, the Complainant should submit a description of the problem, via email or regular mail, including:
- Date of the Complaint
- Description of the problem encountered
- Web address or location of the problem page
- Solution desired
- Contact information in case more details are needed (email and/or phone number)
Complaints may be submitted to:
Civil Rights Coordinator
Norton Public Schools
64 West Main St.
Norton, MA 02766
The complaint or grievance will be investigated by the Civil Rights Coordinator or another person designated by the Superintendent.