INTERFACE Referral Service
Where can you learn about Mental Health Resources in or near your community?
How can you access Mental Health Services?
Find answers at the William James College INTERFACE Referral Service.
William James College INTERFACE Referral Service works to increase awareness of mental health issues impacting children, families, and adults and to facilitate access to appropriate outpatient services. Visit our website for additional information and guides to help you throughout the process of seeking outpatient mental health services.
Call the INTERFACE Helpline at 1-888-244-6843 Monday-Friday 9 a.m. - 5 p.m. to consult with a mental health professional about resources and/or receive personalized matched referrals.
What makes INTERFACE unique is that they do not provide merely a list of providers, but rather matched referrals to outpatient mental health professionals and practices from our database of over 9,000 licensed and vetted providers who best meet the caller’s concerns, insurance or fee requirement, preferences around therapist characteristics and treatment modality, location needs and available timeframes for appointments. INTERFACE aims to provide at least one match as quickly as possible; however, at times it can take up to 3 weeks to find a match. After providing referral matches, Resource and Referral Counselors contact callers within 1-2 weeks to see if the caller was able to connect with the provider(s), and if so, how it is going. INTERFACE Referral Helpline works with the caller to ensure they have connected with a suitable match. Once there is a successful match, the INTERFACE resource and referral counselor will close the referral process with the caller. However, if the caller needs additional support in the future for other referrals or if the match does not work out for some reason, please know that the caller can always call the Helpline again to determine the next steps in the process of finding a new provider.